Professional Services Package
Are you compliant? Have you set up your ongoing CPD programme?
Changes in CPD requirements means that is compulsory for all Solicitors, IFA’s, Accountants etc to follow a new approach to ensuring ongoing professional competence. This involves individuals reflecting on current practice, identifying their current development needs, and addressing those needs in order to provide a proper standard of service to clients. Through creating Individual Learning Development Plans, usually based on objectives set out in Appraisals, it’s the responsibility of individuals to set out what their own development needs are, while it’s the organisation’s responsibility to provide solutions for individuals to address those needs.
Naturally many professionals focus on developments in their particular field when assessing their needs, but it is also important to ensure that people are provided with ways to develop the ‘business’ aspects of their roles; leading teams, developing commercial awareness, appreciating what clients want in terms of service, and how to avoid complaints
Together with a number of Suffolk professionals we have developed a number of workshops specifically targeted for Services Professionals to help in the development of their Business Skills to help them to become more competent and also more effective in their roles.
The courses will be tailored to your organisations specific requirements. They can be half-day or full-day, for small or large groups, targeted at specific or varied experience levels depending on individual and your organisation’s needs. Courses can be carried out in your offices making them very cost-effective, or suitable venues can be sourced by us if you prefer the courses to be away from the office.
Examples of the courses are as follows, but remember we can create a course to meet your individual requirements. Click on the courses to see more:
- Managing Customer Expectations & Avoiding Complaints
- Carrying out Effective Appraisals
- Leadership and Management skills
- Cross-selling and Upselling professional services
- Improving Personal Impact and Effectiveness
- Presentation Skills
Please contact us today to discuss your CPD training needs and any courses that we can assist you with.
Ph: 07554 664523