Improving Personal Impact & Effectiveness

This course is designed for individuals who want to improve their own effectiveness in their role through increasing their Personal Impact when dealing with others – those they manage, their own managers, colleagues and customers


It’s not only first impressions that matter. Not everyone can light up a room when they enter, and not everyone is seen as having that spark that enables them to have a lasting impact on others. But to be a good leader you have to know how to deal with people, sometimes in difficult situations, and how to be an inspiration to others. This course will give you some insights into your own psyche and will provide you with techniques and skills to improve the impact that you have on others, and to be more effective in your role

Course Objectives:

By the end of the course, participants will have:

  • Examined the main aspects of their particular role within the organisation
  • Understood the importance of goals and be able to set personal and business objectives
  • Investigated techniques to develop self-confidence, self-motivation and personal initiative
  • Practised techniques of assertive communication
  • Reviewed ways to motivate individuals
  • Created an individual Actual Plan to develop management skills that enhance their effectiveness

Course Content:


  • Course objectives
  • Efficient, Effective¬†or Productive – which is most important to me?¬†
  • Self analysis of symptoms that can inhibit Personal Effectiveness

The Importance of Goal Setting:

  • What are Goals and why are they important?
  • How to set SMART Goals

The importance of effective Communication skills:

  • Theories of Communication
  • It’s not what you say, it’s how you say it
  • Body Language – the ‘dark’ art
  • Presentation and meetings skills

Self Confidence, Effectiveness and how to Influence, Motivate & Empower others:

  • Techniques for becoming more Self Confident & Assertive
  • Theories of Motivation
  • Influencing and working with others
  • Dealing with difficult situations

Creating an Individual Action Plan:

  • Formulating an Action Plan to improve Personal Impact and Effectiveness